Frequently Asked Questions

Pin Cushion Answers to our most frequently asked questions (FAQs) are below.  But don't worry!  If you don't see your answer here, please contact us by email or call us at 919-809-7919.

Q: Where are you located?

A: We are conveniently located in Falls River Town Center, near The Little Gym, Nantucket Grill, Chubby's Tacos, and Klaystation.  Our address is 10511 Shadowlawn Drive, Suite 115.  Raleigh, NC 27614.  Here is a link to Google Maps for driving directions.

Q:  What do you sell?

A:  We sell new and gently used current clothing, shoes, accessories, baby gear, furniture, and toys.  Our sizes range from Newborn to 12 years.  We also sell maternity wear.  Inventory is always changing so stop by frequently to see the great variety.

Q: What methods of payment do you accept?

A:  Cash, Checks, Debit and Credit Cards (Visa, Mastercard, Discover, American Express), gift certificates, and store credit. 

Q:  Do you offer discounts to any local groups?

A:  Members of Triangle Mommies and Kidz in a Minute Drop-In Childcare,  receive a 15% discount on their purchases.  Just show your membership card at checkout.

Q:  How do I consign my items?

A:  Check our home page for a list of what we are currently accepting.  If you have any of those items, it's as easy as printing the consignment agreement, putting your freshly laundered new and used items in a box or storage bin, dropping it off at the store, and watching your account balance grow!

Q:  What brands do you accept?

A:  We accept a variety of popular children's boutique and name brand clothing, shoes, accessories, toys, baby gear, and baby furniture.  We also accept maternity wear.  Here is the current list of brands we no longer accept.

Q:  How do you decide how to price my items?

A:  Uptown Kids has extensive experience in children's clothing, brands, and pricing.  We take the brand and condition into account when pricing items.  We use popular web sites like Target, Amazon, and Google to find items we are unfamiliar with to get you the best price possible.

Q:  When do you accept cool and warm weather items?

A:  February 1st to June 1st we accept spring and summer items.  July 1st to January 1st we accept fall and winter items.

Q:  Is there a limit to the number of items I can bring in at a time?

A:  We have recently put into place a 30 item limit per week.  This limit allows us to expedite the inventory entry process.  Infant clothing size 0 - 12 months supply fills up quickly, so you may want to call ahead before bringing too many items in those sizes.

Q:  Are there items I absolutely should not bring?

A:  We do not accept clothes with any stains, tears, holes, broken zippers, or missing buttons.  We also do not accept used undergarments or socks.   We do not accept cribs, car seats, diaper pails, used toddler potties, recalled items, or items in anything less than great condition.  We also cannot accept used bedding or mattresses.

Q:  How can I watch my sales online?

A:  You will be given a login to My Resale Web where you can follow your inventory sales online.

Q:  Will my items be marked down when the store has sales?

A:  All consignor items are included in our sales and markdowns.  We have weekly sales on items that we have in abundance.  Our scheduled markdowns are 20% off after 4 weeks, 40% off after 8 weeks, and at end of season 60 - 75% off.  This gives you the best chance of selling your items.

Q:  What is the consignment split and are there any set-up fees?

A: 
The consignment split is 50% to the consignor and 50% to Uptown Kids.  There is also a one-time account set-up fee of $10 that is due at initial drop off.

Q:  When will I receive payment?


A:  If your balance is greater than $25, you can stop in every 30 days to pick up your check.  We will mail checks if requested with a fee of $1.00 per mailing.  Please note, you can ALWAYS use your store credit to purchase items at any time!
 
Q:  How do I get started?

A:  Check what we are accepting on the home page!

 Click here
to download the consignment agreement!

Contact us today: 919-809-7919 or email!

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